Tickets & Membership

MEMBERSHIP & SEASON TICKET FAQS

Why should I become a member? What are the benefits?

Official Members receive a minimum of 3 days priority on purchasing home tickets, a priority window for purchasing away tickets (after Season Ticket holders) and priority access to the Ticket Exchange for sold-out matches. Official Members also receive an exclusive monthly newsletter and a membership card for access to matches. As well as this, Junior Members receive a special gift in their welcome pack, the opportunity to become a mascot for home and away matches, a birthday card and a 10% discount on Saints Foundation holiday courses. Members can also join Season Ticket Holders for access to exclusive events such as the recent Fans Forum.

Do I have to bring my membership card with me to get in?

If your ticket has been uploaded to your card, then just scan your membership card at the turnstile to gain access to the ground. Don’t forget to have your seat details to hand once you’re in the stadium! These will be included in your email confirmation.

Has my ticket been uploaded to my membership card?

If you are a member then your ticket will be uploaded to your membership card.
If you’ve bought two or more tickets, you will need to allocate each to other supporters linked to you via your friends and family and choose how they receive their ticket.

Why have you sent me one ticket, I bought 2 and they said smartcard upload?

If you have bought more than one ticket only yours will be uploaded to your membership card.

Other tickets purchased at the same time will be sent according to your selection at the time you bought them – Print@Home or Post. Please check your confirmation email for full information.

I haven’t received my ticket. Has it been added straight to my membership card?

If you are a member, your ticket will be automatically added to your membership card. Check your confirmation email for information regarding other tickets bought in the same transaction.

I’m a Season Ticket Holder – can I buy extra tickets for my friends/family?

For matches that go on general sale you can buy extra tickets, although we would highly recommend allocating these to the Supporter Numbers of those attending.

For certain high priority games we have to put additional criteria in place both for security reasons and also to ensure that as many genuine fans as possible have the opportunity to attend the more popular matches, therefore Season Ticket Holders are not eligible to buy extra tickets under their own Supporter Numbers. Tickets for these matches are sold on a strictly one ticket per Supporter Number basis. To ensure your friends and family can attend the higher profile matches, make sure you always allocate any ticket you buy for them to their customer number to build their attendance history.

My ticket/membership card won’t let me in the Stadium – what do I do?

Please advise the nearest steward, who will initially check your ticket on a hand held device if possible. Should there still be a problem you will be asked to go to the Ticket Office 1 to resolve the ticketing issue.

I’ve lost my ticket/season ticket/membership card – what do I do?

Please visit or contact the Ticket Office who will be happy to help. Please note that re printing a ticket renders the original invalid, and therefore you will not be able to use them if you do find them.

Charges will apply for reprinting lost cards/tickets. However, if they have been stolen we ask that you provide a crime reference number so that we can waive those charges.