Frequently asked Questions
Can I bring a camera/take pictures during the match?
The general rule is that small personal cameras are allowed, but anything with an additional lens such as a DSLR is prohibited. Photographs taken are for personal use only.
• Is there somewhere I can store my suitcase/helmet/rucksack at the stadium while I watch the match?
We are not able to store personal items on a matchday, so we would recommend making alternative arrangements prior to your arrival.
Small bags can be brought in, subject to a security search, and stored under your seat providing they do not cause an obstruction or trip hazard.
• What time should I arrive?
Turnstiles will open approximately one hour and 30 minutes before kick-off. We would recommend arriving with plenty of time to spare to prevent last-minute queues!
• Why do we have a small allocation for a big away fixture?
Because of the rules governing allocations of away tickets, it isn’t always possible for the club to take the maximum allocations, especially if we don’t think we would sell all of the tickets. We take many factors into consideration, such as previous attendances at that ground, time and date of the fixture, whether the game has been selected for live TV coverage etc. We always try and take as large an allocation as possible, but we do have to be sensible about which allocation we decide to take due to the financial penalties incurred should we not sell the full allocation taken.
• How do I report an incident/poor behaviour?
On the day, please report any incidents or poor behaviour to a steward, who will take appropriate action. Alternatively, you can call, text or email the Supporter Relations Team on 02380 711980/909 or 07467 959607 or via email@example.com. We are available on match and non-matchdays to assist.
• How can my Son/Daughter be a mascot?
Home mascots are randomly selected from all Junior Members of the appropriate age approximately 4 weeks before each fixture.
If you wish, Junior members can also select three preferred away games. Details can be emailed through to firstname.lastname@example.org to include the child’s name, age, membership number, contact details and name of parent. Again this is a random selection from those that have chosen the fixture. Away mascots are asked to purchase their matchday tickets, a kit and make their own travel arrangements.
• I’m raising money for charity. Will you sponsor me/donate/provide signed merchandise?
Due to the high number of charity requests we receive, we have to limit ourselves to supporting those that meet our criteria.
Please http://saintsfoundation.co.uk/ for full information regarding charity applications and our policy, and a copy of our Charity Application Form. For your application to be considered the following statements will need to apply:
• You are an employee or official representative of a charity or community group (i.e. you are not a third party raising funds on their behalf)
• The fundraising will benefit people in the Southampton and/or Hampshire area
We look forward to receiving your completed request form should the requirements apply, and wish you the best of luck with your fundraising activities.
• How do I make a donation to the Saints Foundation?
Donating directly to the Saints Foundation online via JustGiving.com is a great way to support the Foundation on a one-off basis, regularly or for a specific event.
All money raised on JustGiving comes directly to the Saints Foundation. Don’t forget to claim Gift Aid – this means an extra 25% of your donation can be added at no cost to you!
Thank you in advance for your support, we rely on regular donations to enable our projects to continue. By choosing to make a monthly or one-off donation, you’ll be making a real difference to the lives of disadvantaged young people and vulnerable adults. To find out how you can get involved with the Saints Foundation click here.
SEASON TICKET/OFFICIAL MEMBERSHIP RETAIL DISCOUNT FAQs
1) What level of discount will I get?
a. Season Ticket holders – Ten per cent off RRP
b. Members – Five per cent off RRP
2) Are there any exclusions?
a. Yes, the online discount does not apply to postage, Veho products or gift vouchers. It cannot be used alongside any other offers or promotions. Terms and conditions apply.
3) How long will my discount take to be activated?
a. Up to two working days either online or in store from the date of purchasing your Season Ticket or Membership.
4) Where will I see my discount?
a. You must be logged in to store.saintsfc.co.uk in order to see your discount, which will be displayed on all available products.
c. If you already have a store.saintsfc.co.uk account, log in as normal.
5) I can’t seem to log in to store.saintsfc.co.uk
a. You can reset your password at https://store.saintsfc.co.uk/Customer/Reminder.
6) I can’t remember my email address
a. Have you tried using your tickets.saintsfc.co.uk email address? If you can’t remember this please email email@example.com or call 02380 711980.
7) I’m still struggling to log into store.saintsfc.co.uk
a. Contact firstname.lastname@example.org and include your email address, first name, last name, postcode and Supporter Number (found on your Season Ticket card, Membership card or when logging into tickets.saintsfc.co.uk)
8) My discount isn’t being applied even when logged into store.saintsfc.co.uk
a. Contact email@example.com and include your email address, first name, last name, postcode and Supporter Number (found on your Season Ticket card, Membership card or when logging into tickets.saintsfc.co.uk