Saints Careers

Support Services Controller

Full Time

Southampton Football Club is a Premier League club competing at the highest level of professional football with a culture which promotes respect, unity, accountability, creativity and aspiration – this is The Southampton Way.

We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.

At Southampton Football Club you’ll be given the platform to work in a vibrant, intelligent and challenging work environment with the potential to develop and become the best at what you do.

We don’t stand still, we are constantly moving forward.

What is the role?

We are looking for a Support Services Controller to join our growing Operations Department. This is an exciting opportunity to manage the delivery of soft services across the Group. You will be responsible for leading, coaching, developing and mentoring the soft services team, which compromises of our Helpdesk, Reception, Fleet, and sub-contracted cleaners. You will also work alongside and offer support to the Venue Safety, Security and Facilities teams.

You will provide support to the Director of Operations, whilst providing a professional, comprehensive service to the business, ensuring all departmental and contractor KPI’s and SLA’s are achieved. You will also be responsible for reviewing supplier contract agreements and commercial terms and conditions and managing budgets.

What are we looking for?

The successful candidate will need to have significant experience at management level and be confident in driving the performance of a team. You will need exceptional people management and administration skills, and be able to communicate well at all levels. Experience of working in a customer facing environment is essential, as is a relevant Health and Safety qualification. The competencies which are required include:

Experience Essential:

• Minimum two years’ experience at management level.
• Experience of working within a customer facing environment. -

Qualifications (incl. certifications) Essential:

• Relevant H&S Qualification (IOSH, NEBOSH etc)
• Leadership Training

Qualifications (incl. certifications) Desirable:

• NVQ Level 4 Certificate
• First Aid at work

Skills Essential:

• Exceptional people management and administration skills.
• Excellent communication and interpersonal skills.
• Excellent organisation and influencing skills.
• IT literacy skills in MS Outlook, Word, Excel and PowerPoint.
• Must be able to work on own initiative with a proactive and flexible attitude.
• Ability to multi task and prioritise. -

What do you get in return?

If you are successful you can look forward to a healthy benefits package;
• A competitive salary depending on experience.
• Two Season Tickets.
• 27 days’ holiday per year.
• Life Assurance Cover of 3x salary.
• Contributory Pension Scheme.
• Incentivised Private Medical Insurance Scheme.
• Child Care Vouchers.
• Free onsite parking.
• Discounted Southampton Football Club merchandise.

Please click here for the full job description. 

Please be aware that a criminal disclosure and identity check may be carried out for this opportunity.

If you are keen to undertake a new exciting challenge, please email your CV with a covering letter outlining your current salary to

The closing date for applications is Sunday 4th December 2016.
Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. The Company is committed to creating a safe culture for all.
Southampton Football Club is an Equal Opportunities Employer