Key information ahead of digital ticketing
The first Premier League fixture will appear on supporter's Saints Ticket App by Saturday 27th July, find out everything you need to know below.
Ahead of our St Mary's opener against Nottingham Forest, supporters are encouraged to follow the below steps to ensure they are ready for the first match-day.
Season Tickets and Match ticket bookers
If you have a Season Ticket, your tickets will appear on a match-by-match basis a week before each match and in plenty time before kick-off. Your QR code will then appear on the ticket 24 hours ahead of kick off.
Tickets will be sent to the email address of the assigned ticket holder for each individual seat.
Should that account have no email address, this will default to the lead bookers email address.
Should an email address be attached to multiple accounts, they will receive all tickets linked to that email address
If the lead booker buys multiple tickets under one account, all will be available to the email address linked to the lead booker.
Example
Mr A buys two tickets, Block 1, Row A, Seats 1 and 2, and assigns seat 1 to himself and seat 2 to Mrs B.
Mr A holds the email address [email protected] and Mrs B has the email address [email protected].
In this case, by logging in to the Saints Ticket app using [email protected], this account will display the ticket for Block 1, Row A, Seat 1. Logging in to [email protected] shows Block 1, row A, seat 2.
If Mrs B held no email on her account, then both tickets would display for [email protected].
Supporters purchasing match tickets must select the correct fulfilment type, this will be selecting Saints Tickets App.
It is important to ensure you insert your friends and family's email address in the order so they can also receive their tickets on the app.
Download the App
Download the Saints Ticket app in plenty of time before the fixture. You can download the mobile app now below:
Register on the App
When registering an account on the Saints Ticket App, you must use the same email as your MySaints account. This is the email you have purchased your tickets with.
Account Verification
Before you can enter the app, you will have to verify your account.
A 6-digit-code will be sent to your email address to insert into the Ticket App.
Should you not receive this email, please check your junk box. If problems persist, please contact the ticketing team. Call 02381 780 780 or email: [email protected]
Your Tickets Have Arrived
Your tickets will now be on your phone.
They will be sent to the email address assigned to the ticket holder, as per their MySaints account, so ensure all your part have the app downloaded and know the email address on their account.
Throughout the season, they will show approximately 7 days prior to each fixture or event. Our first game will appear by 27th July to help supporters familiarise themselves before opening day.
Ticket Transfers
If you have multiple tickets assigned to one email address, the easiest way for multiple supporters in a group to scan through the turnstiles is by transferring tickets ahead of entry.
Once you receive tickets, you will be able to use the 'Transfer' button to transfer through to other supporters via their email address.
Should they already have the app and are logged in, this will be transferred within a minute.
If the email address you have transferred to has yet to be on the app, they will be sent details on how to download and obtain the tickets.
Transfers will be capped at 1 ticket per match for security purposes. Please note that the club may choose to turn this on or off depending on the risk of the fixture or event.
On Matchday
Your QR code will activate 24-hours before kick-off. Open the app and ensure you have your tickets before heading to the stadium.
At the stadium: make sure you have a battery, turn on Bluetooth and you will be able to scan into the stadium. You will not require wi-fi to use the app, however, St Mary's does have free wi-fi.
If you are scanning in someone else, such as a friend or child, on your phone. Simply, scan their code, let them enter and then scan yourself in.
Arrive early to enjoy the pre-match experience and get help if needed, being preparer with your tickets will hep you avoid queues and ensure you don't miss any of the match. Pop-up assistance stations will be set-up in the opening fixtures for any queries.
For a step-by-step guide, with screenshots of the journey, please click below.
