PRIVACY POLICY

We take your privacy seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

Terms used in this policy

We, us, our

 

St Mary’s Football Group Limited (company number 06951765) is the parent company of the following:

  • Southampton Football Club Limited

    company number 00053301

  • St Marys Catering Limited (trading as “Halo Conference and Events”)

    company number 07200443

  • St. Mary’s Training Centre Limited

company number 02892833

 

It also includes our affiliated charity, Saints Foundation (SFC) (company number 04312794, registered charity number 1090916)

 

Personal information

Any information relating to an identified or identifiable individual

Special category personal information

Personal information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership

Genetic and biometric data

Data concerning health, sex life or sexual orientation

Personal information we collect about you

We may collect and use the following personal information about you:

  • your name and contact information, including email address and telephone number
  • information to enable us to check and verify your identity, e.g. your date of birth
  • your gender information, if you choose to give this to us
  • location data, if you choose to give this to us
  • your billing information, transaction and payment card information
  • your personal or professional interests
  • your contact history, purchase history and saved items
  • information from accounts you link to us, e.g. Facebook
  • information to enable us to undertake credit or other financial checks on you (where you are spreading the cost of your season ticket for example)
  • information about how you use our website, IT, communication and other systems
  • your responses to surveys, competitions and promotions
  • emergency contact details
  • CCTV recordings from when you visit our stadium

This personal information is required to provide products and/or services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and/or services to you.

In certain circumstances we may also collect and use the following special category personal information about you, with your consent:

  • Disability information
  • Medical information, e.g. medical conditions, allergies, injuries
  • Ethnicity information
  • Information about your religion
  • Criminal record information (in some limited circumstances we may receive this without your consent, under section 10 of the Data Protection Act 2018, if this is the case it will be made clear to you)

This special category personal information may be collected either from you or a third party with your consent in order to provide you with services (such as football tickets for disabled supporters or to register you for a particular community football session) and/or to ensure your safety and wellbeing while attending one of our sessions or events.

How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our websites. However, we may also collect information:

  • from publicly accessible sources;
  • directly from a third party, e.g.:
    • sanctions screening providers;
    • credit reference agencies;
    • customer due diligence providers;
    • our official sponsors and partners; and
    • any of our governing bodies (including the Football Association, Premier League).
  • from a third party with your consent
  • from cookies on our website—for more information on our use of cookies, please see our cookies policy
  • through telephone recordings when either you call or we call you
  • via our IT systems, eg:
  • door entry systems (such as our turnstiles) and reception logs; and
  • automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, and communications systems.

How and why we use your personal information

Under data protection law, we can only use your personal information if we have a proper reason for doing so. This includes:

  • to comply with our legal and regulatory obligations;
  • for the performance of our contract with you or to take steps at your request before entering into a contract;
  • for our legitimate interests or those of a third party; or
  • where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for

Our reasons

To provide products and/or services to you

For the performance of our contract with you or to take steps at your request before entering into a contract

To prevent and detect fraud against you or St Mary’s Football Group Limited

For our legitimate interests or those of a third party, i.e. to minimise fraud that could be damaging for us and for you

Conducting checks to identify our customers and verify their identity

Screening for financial and other sanctions or embargoes

Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. under health and safety regulation or rules issued by our professional regulator

To comply with our legal and regulatory obligations

Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies

To comply with our legal and regulatory obligations

Ensuring business policies are adhered to, e.g. policies covering security and internet use

For our legitimate interests or those of a third party, i.e. to make sure we are following our own internal procedures so we can deliver the best service to you

Operational reasons, such as improving efficiency, training and quality control

For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price

Ensuring the confidentiality of commercially sensitive information

For our legitimate interests or those of a third party, i.e. to protect trade secrets and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures

For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service for you at the best price

Preventing unauthorised access and modifications to systems

For our legitimate interests or those of a third party, i.e. to prevent and detect criminal activity that could be damaging for us and for you

To comply with our legal and regulatory obligations

Updating and enhancing customer records

For the performance of our contract with you or to take steps at your request before entering into a contract

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products

Statutory returns

To comply with our legal and regulatory obligations

Ensuring safe working practices, staff administration and assessments

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you

Marketing our services and those of selected third parties to:

  • existing and former customers;
  • where we have your consent to do so; -
  • third parties who have previously expressed an interest in our services;
  • third parties with whom we have had no previous dealings.

For our legitimate interests or those of a third party, i.e. to promote our business to existing, former customers and customers who have interacted on our online platforms.

 

Where we do not have a legitimate interest, we will only market our services and those of selected third parties where we have your consent to promote our business to you.

CCTV images from when you visit our Stadium, retail stores, offices and other premises we control.

For our legitimate interest of public order and the prevention of crime

Personal details of any persons (including children) visiting any of our sites

For our legitimate interest of the protection of our supporters, safeguarding of children, young adults and adults at risk, staff and other visitors.

Credit reference checks via external credit reference agencies

For our legitimate interests or those of a third party, i.e. to ensure our customers are likely to be able to pay for our products and services.

 

 

The above table does not apply to special category personal information, which we will only process with your explicit consent.

Promotional Communications

We may use your personal information to send you updates by email, text message, telephone or post about our products and/or services, including exclusive offers, promotions or new products and/or services.

We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never sell it with other organisations outside St Mary’s Football Group Limited for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

  • contacting us at supporterrelations@saintsfc.co.uk
  • using the ‘unsubscribe’ link in emails or asking us to stop texting you in a prescribed manner
  • updating your marketing preferences by clicking “update preferences” on any email we send you.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.

Direct Marketing

Where we use your information for the purpose of promotional and marketing purposes, we’ll use your personal information to send you direct marketing and to better identify products and services that interest you. We do that if you are one of our supporters, clients or customers or if you’ve interacted with us another way (such as entering a prize promotion, asking to receive e-mails, enquiring into hospitality (whether for a match day or non-match day), competitions or registering your interest by other means).

This means we’ll:

  • create a profile about you to better understand you as a supporter, client or customer and tailor the communications we send you (including our marketing messages);
  • tell you about other products and services you might be interested in;
  • recommend better ways to manage what you spend with us, like suggesting a more suitable product based on what you use; and
  • try to identify products and services you’re interested in.

We use the following for marketing and to identify the products and services you’re interested in.

  • Your personal details. This includes your name, gender, address, phone number, date of birth and email address.
  • Your order history.
  • Information from cookies and tags placed on your connected devices.
  • Details of the products and services you’ve bought and how you use them.
  • Details of your online behavior such as how you interact with our e-mail communications or website.

Who we share your personal information with

We may share personal information with:

  • companies within the St Mary’s Football Group Limited
  • third parties we use to help deliver our products to you, e.g. payment service providers, warehouses and delivery companies
  • other third parties we use to help us run our business, e.g. marketing agencies or website hosts including Two Circles Limited, Delete Limited, Sport Fusion Limited, AMS Media Group, Advanced Ticketing Limited, PCS Technology Ltd, CPOMS Systems Limited, Substance 2005 Limited, Facebook and other social networks
  • our governing bodies, such as the Premier League and Football Association via their approved systems
  • our professional and legal advisors
  • law enforcement or other regulatory or government bodies
  • third parties approved by you, e.g. social media sites you choose to link your account to or third party payment providers
  • our credit reference agencies, namely Secure Trust Bank Public Limited Company and V12 Retail Finance Limited
  • our insurers, brokers and banks, where appropriate.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g. the audit of our accounts.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Children’s personal data

We are dedicated to the protection of children’s personal information. We recommend that children read this privacy policy with their parents and/or guardians. We endeavour to limit the amount of personal information we collect from individuals who are under the age of 13. Children aged 13 and over have access to our services but may be restricted from age appropriate services and advertising.

Individuals who are under 13 must always ask their parent and/or guardian for permission

  • before you set up an account at https://southamptonfc.com/
  • before you enter our competitions or prize draws (subject to separate terms and conditions)
before you agree to purchase any of our products on-line though any of our websites

How long your information will be kept

We keep different information for different lengths of time but as a rule we will not keep any information in a form that allows the identification of the person it is about for any longer than we have a reason to have it.

Where your personal information is held

Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see above: ‘Who we share your personal information with’).

Some of these third parties may be based outside the European Economic Area. For more information, including on how we safeguard your personal information when this occurs, see below: ‘Transferring your personal information out of the EEA’.

Transferring your personal information out of the EEA

To deliver services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), e.g.:

  • with our service providers located outside the EEA;
  • if you are based outside the EEA;
  • where there is an international dimension to the services we are providing to you.

These transfers are subject to special rules under European and UK data protection law.

If you would like further information please contact us using the details in the ‘How to contact us’ below.

Your rights

You have the following rights, which you can exercise free of charge:

Access

The right to be provided with a copy of your personal information (the right of access)

Rectification

The right to require us to correct any mistakes in your personal information

To be forgotten

The right to require us to delete your personal information—in certain situations

Restriction of processing

The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data

Data portability

The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object

The right to object:

—at any time to your personal information being processed for direct marketing (including profiling);

—in certain other situations to our continued processing of your personal information, eg processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making

The right not to be subject to a decision based solely on automated processing (i.e. a decision made without human involvement), including profiling, that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us - see below: ‘How to contact us’;
  • let us have enough information to identify you;
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know what right you want to exercise and the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.

Changes to this privacy policy

This privacy notice was published on 29 August 2018.

We may change this privacy notice from time to time—when we do we will inform you via our website at https://southamptonfc.com/club/privacy-policy

How to contact us

Please contact us and by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details are shown below:

Our contact details

Data Protection Officer, St Mary’s Stadium, Britannia Road, Southampton, SO14 5FP

zosullivan@saintsfc.co.uk